Deliveries Policy

Gateway Hand  Crated, previously Gateway Art Sales LLC L.L.C.

 

Deliveries Policy

DELIVERY TIMINGS

Orders are usually dispatched the day after receipt, unless it is a custom order. Custom orders are dispatched as per the anticipated timeline given in the specific item listing. Deliveries are currently being made by SHYFT on our behalf, which will usually be approx. 2-3 working days following the placement of your order.

NON DELIVERY AREAS & ZONES

As per SHYFT's UAE network.

 

FRAMED ITEMS

It is strongly recommended if you are purchasing a framed piece that you arrange collection from our designated addresses in Abu Dhabi or Al Ain. Courier companies will not accept liability for delivering glass items. Whilst we will package items securely, accidents do happen. Alternatively, you are welcome to email us directly as we may be able to arrange a convenient time/place to bring the framed picture to you in person: jenny@GatewayToAbuDhabi.com

RETURNED DELIVERIES

In the unfortunate instance a package is returned when the courier company is not able to deliver due to the purchaser being unavailable, the cost will be at the purchaser's expense and additional fees will be incurred to arrange re-delivery.

DELIVERY COSTS

Shipping fees are charged as per the courier company's own pricing. We do not charge extra for packaging. SHYFT has a higher fee for over-sized items, which will generally apply to original artworks, limited edition giclee prints and wreaths.

Deliveries Policy Updates

We reserve the right to modify this deliveries policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on this website. If we make material changes to this policy, we will notify you here that it has been updated and in what manner, 

Questions and contact information

If you have any questions about the deliveries policy you are invited to contact us at jenny@GatewayToAbuDhabi.com

Updated 17th October 2021 updating courier company to SHYFT.

Updated 30th May 2021 revising pricing structure to include fees for oversized items; and, to add a pick up option in Al Ain.

Updated 7th May 2021 revising dispatch and courier details.

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